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Web-Based Salesforce Certified-Business-Analyst Practice Test

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To become a Salesforce Certified-Business-Analyst, candidates need to pass a 60-question, multiple-choice exam in 105 minutes. Certified-Business-Analyst exam fee is $200, and candidates can take the exam either online or in-person at a testing center. Salesforce Certified Business Analyst Exam certification is valid for two years, and candidates need to maintain their certification by completing the maintenance requirements. Salesforce Certified Business Analyst Exam certification exam is designed to evaluate the candidate’s understanding of Salesforce functionality, best practices, and industry standards. A Salesforce Certified-Business-Analyst certification can help professionals advance their career in the Salesforce ecosystem and demonstrate their expertise to potential employers.

The Salesforce Certified-Business-Analyst Exam consists of 60 multiple-choice questions that need to be answered in 105 minutes. A passing score of 63% or higher is required to earn the certification. Certified-Business-Analyst exam is administered by Salesforce and can be taken online or in-person at a testing center. Once certified, professionals can showcase their expertise in Salesforce technology and gain recognition in the industry. Salesforce Certified Business Analyst Exam certification is valid for two years and can be renewed by passing the recertification exam or completing specific continuing education requirements.

>> Certified-Business-Analyst Relevant Answers <<

Free PDF 2025 Professional Salesforce Certified-Business-Analyst: Salesforce Certified Business Analyst Exam Relevant Answers

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Earning the Salesforce Certified Business Analyst certification can provide numerous benefits for professionals working in the Salesforce ecosystem. Salesforce Certified Business Analyst Exam certification can help individuals stand out in a competitive job market, demonstrate their expertise to potential employers, and increase their earning potential. Additionally, the certification can provide access to a network of like-minded professionals and resources to continue learning and growing within the Salesforce community.

Salesforce Certified Business Analyst Exam Sample Questions (Q165-Q170):

NEW QUESTION # 165
Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?

A. Add the change request to the backlog to be prioritized for the next sprint.
B. De-prioritize some user stones and add the change request to the current sprint.
C. Begin working on the change request as soon as the team has capacity.

Answer: C

Explanation:
Explanation
The step that business analyst should take next after receiving urgent high-priority change request middle sprint add change request backlog prioritized next sprint backlog list user stories features enhancements bugs fixes need done project backlog prioritized based importance urgency value risk etc adding change request backlog prioritized next sprint helps maintain scope integrity current sprint avoid disrupting ongoing work respect sprint goal commitment.
De-prioritizing some user stories and adding change request current sprint not step that business analyst should take next after receiving urgent high-priority change request middle sprint de-prioritizing some user stories adding change request current sprint helps accommodate new requirement but compromises existing work disrupts sprint goal commitment de-prioritizing some user stories adding change request current sprint should only done exceptional cases after consulting whole team stakeholders sponsors.
Beginning working change request soon team has capacity not step that business analyst should take next after receiving urgent high-priority change request middle sprint beginning working change request soon team has capacity helps address new requirement but compromises existing work disrupts sprint goal commitment beginning working change request soon team has capacity should only done exceptional cases after consulting whole team stakeholders sponsors.
References:
https://trailhead.salesforce.com/en/content/learn/modules/agile-project-management/agile-project-management-s

NEW QUESTION # 166
Cloud Kicks (CK) wants to Improve the current business process for moving orders from the warehouse to the customer as part of a Commerce Cloud Implementation. The business analyst would like to gather more Information to create the future state process.
Who is the most appropriate subject matter expert (SME) to confirm the current business process and elicit deeper understanding of CK's goals, opportunities, and pain points?

A. Sales manager
B. Chief financial officer
C. Supply chain manager

Answer: C

Explanation:
The most appropriate subject matter expert (SME) to confirm the current business process and elicit deeper understanding of CK's goals, opportunities, and pain points is the supply chain manager. The supply chain manager is responsible for overseeing the flow of goods from the warehouse to the customer, and has the most knowledge and insight into the current business process. The supply chain manager can also provide valuable feedback and suggestions for improving the business process and achieving the desired outcomes. The sales manager and the chief financial officer are not directly involved in the business process of moving orders from the warehouse to the customer, and may not have the same level of expertise or interest as the supply chain manager. References: Customer Discovery, Get Started with Salesforce Business Analyst Certification Prep, Cert Prep: Salesforce Business Analyst

NEW QUESTION # 167
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?

A. The customer should be informed.
B. The customer should be consulted.
C. The customer should be responsible.

Answer: B

Explanation:
Explanation
Universal Process Notation (UPN) is a simple diagramming notation for business processes that uses activity boxes and arrows to show the sequence of steps and decisions in a process. Each activity box is marked with a resource that indicates who should be responsible , accountable (A), consulted , or informed (I) for that activity. An activity box marked "C Customer" means that the customer should be consulted for that activity, which means that their input or feedback is needed before proceeding with the activity. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro

NEW QUESTION # 168
Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.
What should the BA create to engage stakeholders?

A. Universal Process Notation
B. Value Stream Map
C. Capability Model

Answer: B

Explanation:
Explanation
This answer states that creating a value stream map is what the BA should do to engage stakeholders for improving the new customer onboarding experience at Cloud Kicks which involves complex handoffs between teams. A value stream map is a type of process map that shows how value flows from a customer request to a product or service delivery across different teams or departments. Creating a value stream map means that the BA works with stakeholders from different teams or departments to identify and visualize their inputs, outputs, activities, roles, etc. related to customer onboarding. Creating a value stream map is what the BA should do to engage stakeholders for improving customer onboarding because it helps them to collaborate and communicate their perspectives and expectations, and to discover and eliminate waste or inefficiencies in customer onboarding.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use

NEW QUESTION # 169
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?

A. Limit effort to contact the unresponsive SMEs.
B. Put extra effort into following up with the SMEs.
C. Escalate the concern to the SMEs' manager.

Answer: C

Explanation:
Explanation
When a business analyst finds it difficult to get a response from a subject matter expert (SME), they should escalate the concern to the SMEs' manager. This is because the SMEs' manager can help to prioritize the project, provide feedback, and ensure accountability. The business analyst should also document the communication attempts and issues, and keep the project sponsor and other stakeholders informed of the status and risks. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio

NEW QUESTION # 170
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